Privacy Policy – BIOMIX
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At BIOMIX, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make a purchase, or interact with our services.
Information We Collect
We collect information to provide a smooth and personalized shopping experience. The data we may gather includes:
Personal Information:
Your name, phone number, email address, billing/shipping addresses and any details you voluntarily provide when placing an order or creating an account.
Payment Information:
Secure payment details processed through trusted payment gateways. BIOMIX does not store or see your full card details.
Usage Data:
Device information, browser type, IP address, pages visited, and interactions with our site. This helps us improve performance and user experience.
Cookies & Tracking Technologies:
Small files placed on your device that allow us to remember preferences, analyze traffic and enhance website features.
How We Use Your Information
We use your information to provide quality service and maintain a safe shopping environment:
• Process orders, payments and deliveries
• Communicate order updates or support requests
• Improve website performance, product offerings and customer experience
• Send promotional offers, newsletters and brand updates (you may unsubscribe anytime)
• Detect fraud, enhance security and comply with legal obligations
How We Protect Your Data
Your privacy matters. We use industry-standard security measures such as encryption, secure servers and limited-access protocols to protect your information.
However, no online transmission is completely risk-free; we continuously update our security practices to safeguard your data.
Sharing of Information
We do not sell, trade, or rent your personal information.
We may share limited data with:
• Trusted service providers: couriers, payment gateways, IT support
• Legal authorities: if required by law or for fraud prevention
All third-party partners follow strict confidentiality and data-protection standards.
Your Rights
Depending on your region, you may request:
• Access to the personal data we hold
• Corrections or updates
• Deletion of your information (except when legally required to retain data)
• Opt-out from marketing communications
To request any of these, please contact our support team.
Children’s Privacy
BIOMIX does not knowingly collect data from children under 13. If you believe a child has provided information, contact us for immediate removal.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For questions, corrections or privacy concerns, reach us at:
Email: hellobiomix@gmail.com
Phone: 01810-528888
Address: Pallabi Residential Area, Mirpur-1216, Dhaka, Bangladesh